Privacy policy

Last updated: 10 November 2026

Shiloh respects your privacy. This policy explains what information we collect when you browse our website, contact us, create an account, or place an order, and how we use it.

Information we collect

Depending on how you use the site, we may collect your name, email address, telephone number, delivery and billing address, order details, messages you send to us, and account information. The site also uses essential technical information such as session, cart, region, and security data so its features can work.

How we use information

We use this information to process and deliver orders, provide customer support, manage accounts, communicate about purchases, maintain site security, and meet applicable legal and accounting obligations. We use information for other purposes only where permitted by law or with your permission.

Payments and service providers

Payments are handled by the payment provider presented during checkout. We receive the information needed to confirm and support a transaction; payment credentials are handled by the provider. We may share relevant details with service providers that help operate the store, process payments, deliver orders, host the site, or provide customer support. We do not authorize them to use those details for unrelated purposes.

We may also disclose information when required by law, to protect the security of the store or our customers, or to respond to a lawful request.

Cookies and essential storage

Shiloh uses essential browser storage and cookies for features such as your cart, region selection, account session, and security. Your browser can tell you how to manage or delete cookies; some store features may not work correctly if essential cookies are disabled.

Optional Meta measurement

If you choose “Accept analytics” in the privacy banner, we use Meta Pixel and the Meta Conversions API to measure visits, product views, cart additions, checkout starts, and successful purchases. Event data can include product IDs and names, quantities, prices, currency, and an order ID/value. We pair browser and server events with an event ID to reduce duplicate reporting. For server-event matching, we include Meta browser identifiers (`_fbp` / `_fbc`) when available. Our server-side event payload does not include your email address, phone number, delivery address, IP address, or user agent. Meta's browser Pixel may receive device and network information under Meta's own privacy terms. You can decline or change your analytics choice using Privacy settings in the footer.

Retention and security

We keep information for as long as it is needed to provide the service, resolve enquiries, maintain business records, and meet legal obligations. We use reasonable safeguards to protect it, although no internet service can guarantee absolute security.

Your choices

Depending on the law that applies to you, you may be able to request access to, correction of, or deletion of your personal information, or object to or limit certain processing. Contact us through the contact page to make a request. We may need to verify your identity before responding and may retain information we are legally required to keep.

Children and policy updates

The store is intended for a general audience and is not designed to collect personal information from children. We may update this policy as our services or legal requirements change; the latest version will be posted on this page with its update date.

For privacy questions or requests, please contact Shiloh.